Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or property damage caused by their pets. We will stop the grooming services if we feel your pet’s behavior is compromising his safety or ours. We will charge for the amount of the groom accomplished. We require every adult pet to be current on their rabies and for all puppies to have started their vaccine series. Please have a vaccination record ready in case needed.
We make every effort to ensure your pet’s grooming is pleasant and safe, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses.
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during of after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Go Fetch will not be responsible for accident or injury to an elderly or health compromised pet during their grooming.
Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus, or bacteria to grow, revealing skin irritations that exist prior to grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of hair to re-grow. In some cases pets may also exhibit brief behavioral changes. As the owner, you responsible for the condition of your pets coat and may not hold Go Fetch responsible in the event of adverse effects of the mat removal.
Shaving a heavily coated pet during the summers is NOT RECOMMENDED. In both hot and cold weather, a pet’s coat helps regulate body temperature, provide insulation and protection from the sun. Coats that are shaved off, particularly on double coated dogs such as Pugs’s, Pomeranian’s, etc may grow back dull, patchy or not at all. If you are looking to cut back on shedding or keep you pet cool we recommend our de-shedding treatment which is available at no extra charge.
On rare occasions, Go Fetch may need to cancel your appointment due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance. Go Fetch Mobile Grooming’s cancellation policy requires 48 hours notice to cancel or reschedule an appointment without penalty. Thus any cancellation occurring less than48 hours before your scheduled appointment will result in a charge equal to 50% of the service call payable immediately. Canceling an appointment 24 hours in advance of your scheduled appointment or failure to show on your part will incur a charge of 100% of the service call payable immediately. You may cancel via text to (302)841-8061.
All grooming fees must be paid as the services are rendered. Checks returned due to insufficient funds, or stop payments will be subject to a $25 returned check fee and all appointments after must be paid in cash only.
Go Fetch may take pictures of your pet, before and after grooming, for our website, and advertising.